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Since launching in 2009, the company has expanded to 34 countries, mainstreaming on-demand private transportation. At the end of the ride, the Uber driver asked me if I had been near Lincoln Center a few hours earlier. To my surprise, I saw a full-length, close-up picture of me, wearing the workout clothes I’d had on an hour previously.I met the Uber at the corner of the street where I live near Lincoln Center in New York City, and asked the driver to take me across town. I said I hadn't, since I didn't remember walking past there. The Uber driver asked me if I wanted him to send me the picture. I opened the Uber app to write a review of the trip and outlined the uncomfortable exchange, giving it a 1-star review (Uber requires that all reviews include a star-review).You informed me that it was your legal aid who recognized the rider and shared with you her identity, not an employee of Uber.I still didn't buy Uber's explanation for how the driver learned my identity.When he and I had spoken a few months ago, and he'd assured me otherwise, he was wrong.
Please return the i Phone to our office between 10 - 2pm Mon-Fri.
The driver then sent the same email to me, at my professional email address, and to my employer.
I had previously been under the impression that the only personal information Uber provided to drivers about riders was a first name, so I was a bit confused as to how this driver had enough information about me to find out my employer. When Uber got back to me, they assured me that they were not at fault.
I said it was possible that the driver had just taken a picture of the street, and noticed that I looked like someone he captured in the image. Uber responded that day: I'm so sorry to hear about this uncomfortable situation. I have turned this information over to our driver operations team. It is never ok for a rider to feel uneasy during a ride and we will do everything we can to ensure this type of experience does not happen again. (don't judge too quickly)" [sic], it was titled.
I know money can't solve everything, but I added in Uber credit to your account to help make up for any discomfort you may have felt on this ride. Then, a few days later, an email was forwarded to me from Sarah Lacy, a tech journalist who’d written about me previously. He explained that he had been a driver for 20 years, and that what had happened between him and "jogger lady" was "innocent coincidence Misunderstanding" [sic]. He explained that he struggled to make ends meet, and that he tried to hire an attorney but it was too expensive.